The products we offer are made and shipped from all over the world, including the US, Europe, Russia and Asia. This allows us to offer great prices, while ensuring the highest level of quality.
If you think your order has been delayed or lost in the post please Contact Us and we will start an investigation with the courier. Unfortunately we cannot resend your order or refund you until the courier has concluded the investigation. We will keep you informed and will be in touch once the investigation has finished.
Most of the time we will ship your products in the same group. However, if there is an extremely high demand of a product you ordered, it may arrive later than the other product(s) you ordered.
Anyone at home can receive the package on behalf of the customer. Usually, the postman will leave the package at your front door, in the mailbox, or he may leave a collection slip if no one is home and you can pick your parcel up from your local post office.
We accept Visa, Mastercard and American Express debit and credit cards. We also accept payments through Paypal, Apple Pay, Shopify Pay and Google Pay.
Yes, it will be automatically calculated into our product prices.
Yes, very. summithikers.co uses industry standard SSL encryption to protect your details. Any sensitive information such as your name, address and card details are encoded so they can only be read on the secure servers.
Absolutely! We take privacy and security very seriously. All orders are securely processed through Shopify which is one of the largest, safest and most trusted brands in E-commerce.
If you want to edit or change your order please notify us as soon as possible through our Contact Us page. Unfortunately, once your order has been processed we cannot make any changes or cancellation.
DAMAGED ITEMS / PRODUCT CARE
If you have received a damaged or not as described item upon delivery, please Contact Us immediately so we can resolve the problem. Also visit our Refund Policy to find out if you are eligible for a refund.
EMAILS & NOTIFICATIONS
Yes, you will receive an email notifying you of confirmation of your order. Tracking information is normally available 2 days after you have placed your order. If your tracking information is not automatically sent to you via email within 5 days after placing your order, please Contact Us.
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email has been sent there. If there is still no confirmation email, please contact us through our Contact Us form.
We do have ambassador and partnership programs available. If you are interested, send us an email at: firstname.lastname@example.org.
We will respond to all emails within 24 hours.
You can contact us through our Contact Us page! We will be happy to assist you.